Privacy Policy

Last Updated: 30/07/2026

At Truepath Visa Australia ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website https://www.truepathvisa.com.au/

1. Information We Collect

Because of the nature of migration and visa services, we collect comprehensive personal and sensitive information necessary to process your applications and provide consultation.

  • Contact & Basic Information: Name, email address, phone number, physical address, and preferred language.

  • Identity Documents & Personal History: Passport details, national ID cards, birth certificates, marriage certificates, employment history, financial statements, and educational qualifications.

  • Sensitive & Background Data: Visa history, health/medical assessments, police checks, and immigration history (where required by government immigration authorities).

  • Technical Data: IP address, browser type, device information, and website interaction data collected automatically via cookies.

2. How We Use Your Information

We use your information strictly for legitimate business and legal purposes, including:

  • Assessing your eligibility for visa pathways and migration options.

  • Preparing, submitting, and managing visa applications with relevant government departments or immigration authorities.

  • Communicating with you regarding your ongoing case, updates, or inquiries.

  • Fulfilling our professional obligations as registered migration agents/consultants.

  • Processing payments and maintaining financial records.

  • Improving our website functionality and legal compliance.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We only disclose your details to third parties under the following circumstances:

  • Government Authorities & Bodies: Department of Home Affairs, immigration departments, embassies, and skill-assessment authorities relevant to your application.

  • Third-Party Service Providers: Trusted partners who assist in operating our business (e.g., secure client management platforms, translation services, document verification tools, and payment processors).

  • Legal Requirements: When required by court order, law enforcement, or statutory obligations governing migration professionals.

4. Data Storage and Security

We implement strict administrative, technical, and physical security measures to safeguard your personal documents against unauthorized access, loss, or misuse:

  • Digital records and uploaded documents are stored using encrypted cloud services.

  • Access to client records is restricted solely to personnel who require it to service your case.

  • We retain client file records for the period required by local migration authority regulations and record-keeping laws, after which data is securely destroyed.

5. International Data Transfers

As part of migration services, your personal information may be transferred across international borders—such as to foreign embassies, overseas skill assessment entities, or international educational bodies—to process your application. By using our services, you consent to these necessary transfers.

6. Your Legal Rights

Depending on your location, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request the erasure of your personal data (subject to our legal obligations to retain client files).

  • Withdraw consent where processing relies on your consent.

To exercise any of these rights, please contact us using the details below.

7. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can adjust your browser settings to decline cookies, though some features of our website may not function as a result.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:

  • Business Name: Truepath Visa Australia

  • Email: james@truepathvisa.com.au

  • Phone: +61 402 212 804

  • Office Address: 614-618 Casuarina Way, Casuarina NSW 2487